Call Insights is designed to handle both low volume and high volume accounts. We have the capacity to process hundreds of phone calls at once. To give you a better sense of scale here are our relative matrices from last year.
Call Volume – We processed nearly 6,000,000 calls with 4,000,000 calls being answering service specific and associated emergency maintenance dispatch.
Proportion of Types of Calls – 97% Apartment related and 3% Medical & Non Apartment related. About 75% were standard office calls with 25% being after-hours maintenance and courtesy calls.
Hours of Coverage – 24/7
Average Call Duration – 53 Seconds
Average Wait Time - Less than 20 seconds
Automated Service – Less than 1% have any wait time